Some HP printers getting “blue screen error” and becoming unusable

HP is dealing with a bad firmware update that’s bricking some Officejet printers. according to reporting From bleeping computerThe faulty firmware was released globally earlier this month, and affected customers are seeing a blue screen with the error code “83C0000B” on the printer’s touchscreen.

In HP’s support forums, customers in different countries are asking About the topic. A printer owner notes that a blue screen error won’t let them access the device’s service menu. Some other customers were told to wait until May 16 for resolution, but to date, HP has yet to resolve the issue.

“Our teams are working diligently to resolve the blue screen error affecting a limited number of HP Officejet Pro 9020e and HP Officejet 8010e series printers,” Nick Lucido, HP’s communications manager, wrote in an email. ledge, “We are recommending that customers experiencing the error contact our Customer Support team for assistance at https://support.hp.com.”

sent by hp bleeping computer Much the same message as that published on Saturday. A notable update today is HP’s acknowledgment of a faulty firmware issue that affects not only the 9020e series but now the OfficeJet 8010e as well. bleeping computer Affected printers including the HP OfficeJet Pro 9022e, Pro 9025e, Pro 9020e All-in-One, and Pro 9025e All-in-One Printer were listed as versions of HP’s OfficeJet 9020e model.

This isn’t the only HP-induced headache the company has brought on its printer customers as of late — some of which have been intentional. Earlier this year, HP released an update that would prevent the printer from accepting third-party ink sources, something the company has done before and was even hit with a class action lawsuit Which was settled at $1.5 million.

Printer makers like HP have been notorious for turning down ink, as it is the most profitable part of the printer business. But mandatorily adding DRM on ink cartridges can lead to other problems. of the verge Senior Reviews Editor, Nathan Edwards passed away at 57 Easy Took steps to get its imported HP printers to accept genuine HP Instant Ink cartridges in the state.

The stress of knowing a printer is just for printing, but also realizing it’s not going to do one thing, can put you in dire straits. Just remember, there is a printer out there that is fine and does what it is supposed to do – and without one with poorly designed firmware (that I know of).