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A software update Hewlett-Packard released earlier this month for its OfficeJet printers is rendering some of those devices unusable. Since the second week of May, OfficeJet has been rife with complaints of printers bricking after automatically installing the company’s most recent firmware update.
After downloading the faulty software, the built-in touchscreen on the affected printer will display a blue screen with error code 83C0000B. Unfortunately, it appears that there is no way for anyone to fix a broken printer in this way, partly because the HP OfficeJet requires interacting with the printer’s touchscreen display in order to perform a factory reset . At the moment, HP customers report that the only solution to the problem is to send a broken printer back to the company for service.
Affected printers include the OfficeJet 902x models, including the Pro 9022e, Pro 9025e, Pro 9020e All-in-One and Pro 9025e All-in-One versions. For the time being, if you own an OfficeJet printer, your best bet is to disconnect your printer from the internet so it doesn’t automatically download buggy updates.
On Saturday, HP acknowledged the issue and explained It was working on a fix. “Our teams are working diligently to resolve the blue screen error affecting a limited number of HP Officejet Pro 9020e printers,” the company said. “We are recommending customers experiencing the error: to contact our customer support team for assistance.”
This isn’t the first time a recent software update from HP has caused headaches for its customers. In March, the company appeared to double down on its unpopularity and began issuing a security update that saw more of its printers no longer work with third-party ink cartridges.
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