How to transform the patient experience with cloud tools

1. Store, manage and share patient information securely and efficiently

Because of its ubiquity, the cloud supports more efficient patient information storage, management and sharing, increases access to up-to-date information for providers and patients, and provides better collaboration and alignment between care teams. On top of that, its scalability enables healthcare organizations to cope cost-effectively with massive (and ever-increasing) patient information while keeping data secure, says Kenneth Harper, vice president of Dragon Ambient eXperience at Nuance.

Cloud infrastructure allows healthcare providers to store and access patient data in a centralized, secure and highly available way, says Michael Koen, CTO of Teletracking, an integrated healthcare operations platform provider.

Harper agrees, stressing that this is one of the key ways the cloud improves the patient experience: It allows all stakeholders on the healthcare continuum to quickly and easily share relevant information from any device. and enables access to it.

For example, cloud-based electronic health records can provide a centralized platform for managing patient information. Cloud-based patient portals can allow patients to access their health information, communicate with providers, and schedule appointments online.

Cloud-based mobile applications can provide personalized, real-time health information to those who need it, Koen says. For example, a mobile app could notify family members about the status of their loved one’s surgery or let healthcare providers check on a patient’s progress remotely.

Harper says these cloud-based patient engagement systems enable patients to be more active and involved in their care.

to explore: How to set up cloud transformation for success in healthcare.

2. Supporting advanced analytics of patient data

The cloud’s storage and processing capabilities fuel efficient patient data analysis, providing healthcare organizations with actionable insights that help them deliver timely, accurate and personalized care for improved patient outcomes.

Harper explains that cloud-based, AI-powered “copilot” tools allow physicians to automatically complete clinical notes at the point of care, easily find relevant information, and access evidence-based decision support. Are.

Ambient clinical intelligence hosted in the cloud is another relevant technology. This type of system automatically captures the entire patient story and physician’s medical decision-making history. It then generates a completed clinical note in an electronic medical record system for physicians to review and sign.

A cloud-based image-sharing network linked to AI-powered tools provides another boost to efficiency. According to Harper, this type of system could help radiologists better spot hidden clinical clues and get clinical insights to downstream care teams much faster.

“These capabilities improve the quality and speed of care, significantly impacting patient experiences and outcomes,” says Harper.