Microsoft rolls out a temporary fix for faulty Surface Pro cameras. what to know

Just last week, in the midst of Microsoft’s Build event for developers and all the AI, several Surface Pro X users reported that their cameras are no longer working, saying “0xA00F4271” when making video calls. (0x80004005)” display the error code. Microsoft Teams and Zoom.

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those days, Many Surface Pro X users Turns out that manually changing your system’s date and time to any time on or before May 22nd was a quick fix for the camera problem. While this was only a temporary solution to the problem, it suggested that the root of the problem was an expired Windows security certificate.

As of late last week, Microsoft’s support channel issued the following statement: “Microsoft is deploying a critical troubleshooter to alleviate this issue on the most affected Windows devices. This fix may disable certain camera features.” or may reduce image quality but should allow the camera to function until the problem is resolved by the device manufacturer with an updated camera driver.”

Basically, an official solution is here, but it will cost you lost features and resolution.

As for the old driver issue, the “device manufacturer” Microsoft is referring to is Qualcomm, which makes the camera driver on the Surface Pro X. So, until Qualcomm releases a patch for the faulty components, users will have to update their computers. With Microsoft’s troubleshooter and settle with a nerfed camera system, or manually change your devices’ date, which we recommend only as a last resort.

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This is because by changing the date on your PC, software and services that run on a scheduled basis can literally lose track of time. Furthermore, systems that rely on encryption and authentication to communicate with each other must operate on the same date and time.

The safest play here is to update your computer with Microsoft’s soft patches and wait for Qualcomm to do its part as well. Otherwise, it may be time for a new, dedicated webcam.