Improving investor satisfaction by changing fund administrators

Fund managers face several challenges when changing fund administrators, causing many to delay the change and risk losing investors as outdated technology and inefficient processes prompt investors to seek managers with better services Does Managers who see the benefits of switching are rewarded with the tools to serve investors more effectively, which leads to increased investor satisfaction.

In our recent case study, we trace the journey of a fund manager to change fund administrators. NTAsset, a Thailand-based hedge fund manager specializing in emerging small and mid-cap opportunities in Asia with US$640 million, is seeking a fund administrator with a proven process to provide a smooth and painless transition Was. The previous fund administrator was using outdated technology, which led to ineffective audit processes, as well as late statements and inconsistent service to investors. There was also a potential conflict of interest as the fund administrator was linked with a custodian.

NTSET required a comprehensive fund administration service supported by state-of-the-art technology infrastructure and unaffiliated with any financial institution. They were also looking for a competitive fee and an experienced team capable of delivering a seamless transformation with minimal disruption and risk.

“The process went much more smoothly than I expected. We were pleased with the professionalism shown by them SS&C Team. It was truly a seamless transition,” said Marayart Tiratomorn, Chief Operating Officer, NTSet. Through the partnership with SS&C, NTSet was able to access the latest technology, improve the investor experience and achieve superior fund performance. The systematic approach to converting investors and investment data made the conversion processes timely apart from minimizing disruption. NTSET also benefited from access to SS&C’s experienced management team for industry related matters.

To know more about the transformational journey of NTSET from decision making process to solution and result, Download Case Study “NTAsset Makes a Seamless Transition to SS&C Fund Administration”,